Substitui chamadas HTTP directas à API Desk (/api/v1/discussions, /api/v1/tickets)
por JSON-RPC 2.0 ao gateway MCP (desk-crm). Helper callMcpTool lida com respostas
JSON ou SSE. Substitui DESK_API_TOKEN/DESK_BASE_URL por MCP_GATEWAY_TOKEN/URL.
- add_discussion_comment: discussion_id=32, staff_id=25 (Observabilidade)
- create_ticket: subject/message/priority(1-4)/department=1
Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
Script CLI api/scripts/sessions-patterns.ts com args --week, --publish, --force.
Default: semana actual, dry-run (render HTML stderr + JSON summary stdout).
Com --publish:
- POST html comentário para /api/v1/discussions/32/comments (Desk)
- Para padrões com consecutive_weeks>=3 e severity warning|action: auto-abre
TICKET via /api/v1/tickets (priority 3|4 conforme severity)
Pipeline interno: detectPatterns -> upsertPattern placeholder -> computar
consecutive_weeks -> upsert final. Escape HTML defensivo; 5 sample ids por padrão.
Auth via DESK_API_TOKEN (env file), NUNCA hardcoded.
Refs Fase 6A
Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
ealmeida