Substitui chamadas HTTP directas à API Desk (/api/v1/discussions, /api/v1/tickets)
por JSON-RPC 2.0 ao gateway MCP (desk-crm). Helper callMcpTool lida com respostas
JSON ou SSE. Substitui DESK_API_TOKEN/DESK_BASE_URL por MCP_GATEWAY_TOKEN/URL.
- add_discussion_comment: discussion_id=32, staff_id=25 (Observabilidade)
- create_ticket: subject/message/priority(1-4)/department=1
Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>