feat: refactor 30+ skills to Anthropic progressive disclosure pattern
- All SKILL.md files now <500 lines (avg reduction 69%) - Detailed content extracted to references/ subdirectories - Frontmatter standardised: only name + description (Anthropic standard) - New skills: brand-guidelines, spec-coauthor, report-templates, skill-creator - Design skills: anti-slop guidelines, premium-proposals reference - Removed non-standard frontmatter fields (triggers, version, author, category) Plugins affected: infraestrutura, marketing, dev-tools, crm-ops, gestao, core-tools, negocio, perfex-dev, wordpress, design-media Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
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negocio/skills/saas/references/metricas-kpis.md
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negocio/skills/saas/references/metricas-kpis.md
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# SaaS - Metricas e KPIs
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## Receita
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| Metrica | Formula | Target |
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|---------|---------|--------|
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| **MRR** | Monthly Recurring Revenue | Crescimento mes/mes |
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| **ARR** | MRR x 12 | > 100kEUR para sustainable |
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| **ARPU** | MRR / Total customers | Sector-dependent |
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| **NRR** | (MRR inicio + expansion - churn - contraction) / MRR inicio | > 100% |
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## Crescimento
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| Metrica | Formula | Target |
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|---------|---------|--------|
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| **New MRR** | Novos clientes x preco medio | +20%/mes (early) |
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| **Expansion MRR** | Upsells + Add-ons | > 10% do MRR |
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| **Churn MRR** | Cancelamentos valor | < 5%/mes |
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## Aquisicao
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| Metrica | Formula | Target |
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|---------|---------|--------|
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| **CAC** | Custo marketing+sales / Novos clientes | < 1/3 LTV |
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| **LTV** | ARPU x (1 / Churn Rate) - CAC | > 3x CAC |
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| **Payback Period** | CAC / ARPU | < 12 meses |
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## Produto
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| Metrica | Target |
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|---------|--------|
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| **Activation Rate** | > 40% (signup -> aha moment) |
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| **DAU/MAU** | > 20% (stickiness) |
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| **Time to Value** | < 10 minutos |
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| **Feature Adoption** | > 30% users usam feature nova (30 dias) |
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## Retencao
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| Metrica | Formula | Target |
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|---------|---------|--------|
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| **Logo Churn** | Clientes cancelaram / Total | < 5%/mes |
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| **Revenue Churn** | MRR perdido / MRR total | < 5%/mes |
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| **Cohort Retention** | Clientes mes X activos em X+6 | > 50% |
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## Onboarding Flow (Time-to-Value)
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Objectivo: Levar user de signup a "aha moment" em < 5 minutos.
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```
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1. SIGNUP - Email + Password (ou OAuth Google) - < 30 segundos
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2. WELCOME - Video 30s: "O que vais conseguir" - Skip disponivel
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3. QUICK SETUP - 3-5 campos essenciais - < 2 minutos
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4. FIRST ACTION - Criar primeiro item com template pre-preenchido - < 2 minutos
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5. AHA MOMENT - Ver resultado imediato (export, share, etc)
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6. NEXT STEPS - Checklist guiada: "3 passos para dominar"
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```
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Metricas de Onboarding:
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- Signup -> Email verified: > 80%
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- Email verified -> Setup complete: > 60%
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- Setup -> First action: > 70%
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- First action -> Aha moment: > 90%
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- Activation rate (signup -> aha): > 40%
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