diff --git a/frota/beszel-webhook-receiver.py b/frota/beszel-webhook-receiver.py
index cc236da..699c686 100755
--- a/frota/beszel-webhook-receiver.py
+++ b/frota/beszel-webhook-receiver.py
@@ -1,7 +1,8 @@
#!/usr/bin/env python3
-"""Beszel Webhook Receiver — Cria tarefas Desk CRM a partir de alertas Beszel."""
+"""Beszel Webhook Receiver — Cria tickets Desk CRM a partir de alertas Beszel."""
import json, os, sys, logging
+import string, random
from http.server import HTTPServer, BaseHTTPRequestHandler
from datetime import datetime
import pymysql
@@ -10,12 +11,11 @@ PORT = int(sys.argv[sys.argv.index("--port") + 1]) if "--port" in sys.argv else
DB_CONFIG = {"host": "server.descomplicar.pt", "port": 3306, "user": "ealmeida_desk24",
"password": "9qPRdCGGqM4o", "database": "ealmeida_desk24", "charset": "utf8mb4"}
-# Configuração Desk CRM
-PROJECT_ID = 65 # DES Stack Workflow
-MILESTONE_ID = 355 # Sistemas de Apoio (Tecnologia)
-ASSIGNEE_STAFF_ID = 28 # Izito
-CREATOR_STAFF_ID = 25 # Claude/AIkTop
-PRIORITY = 3 # Alta
+# Configuração Desk CRM — Tickets
+DEPARTMENT_ID = 7 # Tecnologia
+PROJECT_ID = 65 # DES Stack Workflow
+ASSIGNED_STAFF_ID = 28 # Izito
+PRIORITY = 3 # Alta
LOG = "/root/logs/beszel-webhook.log"
os.makedirs(os.path.dirname(LOG), exist_ok=True)
@@ -26,95 +26,70 @@ log = logging.getLogger("beszel-webhook")
def get_db():
return pymysql.connect(**DB_CONFIG, cursorclass=pymysql.cursors.DictCursor)
-def tarefa_existe(cur, padrao):
- """Verifica se já existe tarefa aberta com o padrão indicado."""
+def ticket_key():
+ return ''.join(random.choices(string.ascii_lowercase + string.digits, k=32))
+
+def ticket_existe(cur, padrao):
cur.execute(
- "SELECT id FROM tbltasks WHERE name LIKE %s AND status NOT IN (5,6) AND rel_type='project' AND rel_id=%s LIMIT 1",
- (padrao, PROJECT_ID)
+ "SELECT ticketid FROM tbltickets WHERE subject LIKE %s AND status NOT IN (2,5) AND department=%s LIMIT 1",
+ (padrao, DEPARTMENT_ID)
)
return cur.fetchone()
-def criar_tarefa(cur, nome, descricao):
- """Cria tarefa Desk CRM no projecto 65, milestone 355, atribuída a Izito."""
+def criar_ticket(cur, assunto, mensagem):
now = datetime.now().strftime("%Y-%m-%d %H:%M:%S")
+ key = ticket_key()
cur.execute(
- """INSERT INTO tbltasks
- (name, description, priority, status, rel_type, rel_id, milestone,
- addedfrom, startdate, dateadded)
- VALUES (%s, %s, %s, 1, %s, %s, %s, %s, %s, %s)""",
- (nome, descricao, PRIORITY, "project", PROJECT_ID, MILESTONE_ID,
- CREATOR_STAFF_ID, now[:10], now)
+ "INSERT INTO tbltickets (subject, message, department, priority, status, date, project_id, assigned, ticketkey, adminread, clientread, userid) VALUES (%s, %s, %s, %s, 1, %s, %s, %s, %s, 1, 0, 0)",
+ (assunto, mensagem, DEPARTMENT_ID, PRIORITY, now, PROJECT_ID, ASSIGNED_STAFF_ID, key)
)
tid = cur.lastrowid
- cur.execute(
- "INSERT INTO tbltask_assigned (taskid, staffid, assigned_from) VALUES (%s, %s, 0)",
- (tid, ASSIGNEE_STAFF_ID)
- )
- log.info(f"Tarefa #{tid} criada — {nome}")
+ log.info(f"Ticket #{tid} criado — {assunto}")
return tid
-def fechar_tarefa(cur, tid, nota):
- """Fecha tarefa (status 5 = Terminado)."""
- cur.execute("UPDATE tbltasks SET status=5, datefinished=NOW() WHERE id=%s", (tid,))
- log.info(f"Tarefa #{tid} fechada: {nota}")
+def fechar_ticket(cur, tid, nota):
+ cur.execute("UPDATE tbltickets SET status=2, lastreply=NOW() WHERE ticketid=%s", (tid,))
+ now = datetime.now().strftime("%Y-%m-%d %H:%M:%S")
+ cur.execute(
+ "INSERT INTO tblticket_replies (ticketid, message, date, staffid, admin) VALUES (%s, %s, %s, %s, 1)",
+ (tid, f"Auto-fecho (Beszel): {nota}
", now, ASSIGNED_STAFF_ID)
+ )
+ log.info(f"Ticket #{tid} fechado: {nota}")
class Handler(BaseHTTPRequestHandler):
def do_POST(self):
if self.path != "/beszel-alert":
- self.send_response(404)
- self.end_headers()
- return
-
- body = self.rfile.read(int(self.headers.get("Content-Type-Length", 0)))
+ self.send_response(404); self.end_headers(); return
+ body = self.rfile.read(int(self.headers.get("Content-Length", 0)))
try:
data = json.loads(body)
except Exception:
- self.send_response(400)
- self.end_headers()
- return
-
+ self.send_response(400); self.end_headers(); return
titulo = data.get("title", "")
mensagem = data.get("message", "")
log.info(f"Webhook: {titulo} — {mensagem}")
-
is_down = "down" in (mensagem + titulo).lower()
is_up = "up" in mensagem.lower() or "recovered" in mensagem.lower()
-
- # Extrair nome do sistema
sname = data.get("system", "") or data.get("name", "") or data.get("host", "")
if not sname:
parts = mensagem.split(":")
if len(parts) > 1:
sname = parts[1].strip().split("(")[0].strip()
-
try:
- db = get_db()
- cur = db.cursor()
-
+ db = get_db(); cur = db.cursor()
if is_down and sname:
- if not tarefa_existe(cur, f"[MONIT] {sname}%"):
- criar_tarefa(
- cur,
- f"[MONIT] {sname} — sistema DOWN",
- f"Beszel — {datetime.now().strftime('%Y-%m-%d %H:%M:%S')}
"
- f"{mensagem}
"
- )
+ if not ticket_existe(cur, f"[MONIT] {sname}%"):
+ criar_ticket(cur, f"[MONIT] {sname} — sistema DOWN",
+ f"Beszel — {datetime.now().strftime('%Y-%m-%d %H:%M:%S')}
{mensagem}
")
elif is_up and sname:
- existente = tarefa_existe(cur, f"[MONIT] {sname}%")
- if existente:
- fechar_tarefa(cur, existente["id"], f"{sname} voltou ao normal")
-
- db.commit()
- cur.close()
- db.close()
+ ex = ticket_existe(cur, f"[MONIT] {sname}%")
+ if ex:
+ fechar_ticket(cur, ex["ticketid"], f"{sname} voltou ao normal")
+ db.commit(); cur.close(); db.close()
except Exception as e:
log.error(f"Erro Desk CRM: {e}")
-
- self.send_response(200)
- self.send_header("Content-Type", "application/json")
- self.end_headers()
+ self.send_response(200); self.send_header("Content-Type", "application/json"); self.end_headers()
self.wfile.write(b'{"status":"ok"}')
-
def log_message(self, fmt, *args):
log.info(f"{self.client_address[0]} - {fmt % args}")