fix(beszel): webhook cria tickets em tbltickets, dept 7 Tecnologia

- Tabela correcta: tbltickets (não tbltasks)
- department: 7 (Tecnologia)
- project_id: 65 (DES Stack Workflow)
- assigned: Izito (staff 28)
- userid: 0 (interno)
- Auto-fecho via tblticket_replies

frota/beszel-webhook-receiver.py

@@ -1,7 +1,8 @@
 #!/usr/bin/env python3
-"""Beszel Webhook Receiver — Cria tarefas Desk CRM a partir de alertas Beszel."""
+"""Beszel Webhook Receiver — Cria tickets Desk CRM a partir de alertas Beszel."""
 
 import json, os, sys, logging
+import string, random
 from http.server import HTTPServer, BaseHTTPRequestHandler
 from datetime import datetime
 import pymysql
@@ -10,12 +11,11 @@ PORT = int(sys.argv[sys.argv.index("--port") + 1]) if "--port" in sys.argv else
 DB_CONFIG = {"host": "server.descomplicar.pt", "port": 3306, "user": "ealmeida_desk24",
              "password": "9qPRdCGGqM4o", "database": "ealmeida_desk24", "charset": "utf8mb4"}
 
-# Configuração Desk CRM
+# Configuração Desk CRM — Tickets
-PROJECT_ID = 65        # DES Stack Workflow
+DEPARTMENT_ID = 7       # Tecnologia
-MILESTONE_ID = 355     # Sistemas de Apoio (Tecnologia)
+PROJECT_ID = 65         # DES Stack Workflow
-ASSIGNEE_STAFF_ID = 28 # Izito
+ASSIGNED_STAFF_ID = 28  # Izito
-CREATOR_STAFF_ID = 25  # Claude/AIkTop
+PRIORITY = 3            # Alta
-PRIORITY = 3           # Alta
 
 LOG = "/root/logs/beszel-webhook.log"
 os.makedirs(os.path.dirname(LOG), exist_ok=True)
@@ -26,95 +26,70 @@ log = logging.getLogger("beszel-webhook")
 def get_db():
     return pymysql.connect(**DB_CONFIG, cursorclass=pymysql.cursors.DictCursor)
 
-def tarefa_existe(cur, padrao):
+def ticket_key():
-    """Verifica se já existe tarefa aberta com o padrão indicado."""
+    return ''.join(random.choices(string.ascii_lowercase + string.digits, k=32))
+
+def ticket_existe(cur, padrao):
     cur.execute(
-        "SELECT id FROM tbltasks WHERE name LIKE %s AND status NOT IN (5,6) AND rel_type='project' AND rel_id=%s LIMIT 1",
+        "SELECT ticketid FROM tbltickets WHERE subject LIKE %s AND status NOT IN (2,5) AND department=%s LIMIT 1",
-        (padrao, PROJECT_ID)
+        (padrao, DEPARTMENT_ID)
     )
     return cur.fetchone()
 
-def criar_tarefa(cur, nome, descricao):
+def criar_ticket(cur, assunto, mensagem):
-    """Cria tarefa Desk CRM no projecto 65, milestone 355, atribuída a Izito."""
     now = datetime.now().strftime("%Y-%m-%d %H:%M:%S")
+    key = ticket_key()
     cur.execute(
-        """INSERT INTO tbltasks
+        "INSERT INTO tbltickets (subject, message, department, priority, status, date, project_id, assigned, ticketkey, adminread, clientread, userid) VALUES (%s, %s, %s, %s, 1, %s, %s, %s, %s, 1, 0, 0)",
-           (name, description, priority, status, rel_type, rel_id, milestone,
+        (assunto, mensagem, DEPARTMENT_ID, PRIORITY, now, PROJECT_ID, ASSIGNED_STAFF_ID, key)
-            addedfrom, startdate, dateadded)
-           VALUES (%s, %s, %s, 1, %s, %s, %s, %s, %s, %s)""",
-        (nome, descricao, PRIORITY, "project", PROJECT_ID, MILESTONE_ID,
-         CREATOR_STAFF_ID, now[:10], now)
     )
     tid = cur.lastrowid
-    cur.execute(
+    log.info(f"Ticket #{tid} criado — {assunto}")
-        "INSERT INTO tbltask_assigned (taskid, staffid, assigned_from) VALUES (%s, %s, 0)",
-        (tid, ASSIGNEE_STAFF_ID)
-    )
-    log.info(f"Tarefa #{tid} criada — {nome}")
     return tid
 
-def fechar_tarefa(cur, tid, nota):
+def fechar_ticket(cur, tid, nota):
-    """Fecha tarefa (status 5 = Terminado)."""
+    cur.execute("UPDATE tbltickets SET status=2, lastreply=NOW() WHERE ticketid=%s", (tid,))
-    cur.execute("UPDATE tbltasks SET status=5, datefinished=NOW() WHERE id=%s", (tid,))
+    now = datetime.now().strftime("%Y-%m-%d %H:%M:%S")
-    log.info(f"Tarefa #{tid} fechada: {nota}")
+    cur.execute(
+        "INSERT INTO tblticket_replies (ticketid, message, date, staffid, admin) VALUES (%s, %s, %s, %s, 1)",
+        (tid, f"<p>Auto-fecho (Beszel): {nota}</p>", now, ASSIGNED_STAFF_ID)
+    )
+    log.info(f"Ticket #{tid} fechado: {nota}")
 
 class Handler(BaseHTTPRequestHandler):
     def do_POST(self):
         if self.path != "/beszel-alert":
-            self.send_response(404)
+            self.send_response(404); self.end_headers(); return
-            self.end_headers()
+        body = self.rfile.read(int(self.headers.get("Content-Length", 0)))
-            return
-
-        body = self.rfile.read(int(self.headers.get("Content-Type-Length", 0)))
         try:
             data = json.loads(body)
         except Exception:
-            self.send_response(400)
+            self.send_response(400); self.end_headers(); return
-            self.end_headers()
-            return
-
         titulo = data.get("title", "")
         mensagem = data.get("message", "")
         log.info(f"Webhook: {titulo} — {mensagem}")
-
         is_down = "down" in (mensagem + titulo).lower()
         is_up = "up" in mensagem.lower() or "recovered" in mensagem.lower()
-
-        # Extrair nome do sistema
         sname = data.get("system", "") or data.get("name", "") or data.get("host", "")
         if not sname:
             parts = mensagem.split(":")
             if len(parts) > 1:
                 sname = parts[1].strip().split("(")[0].strip()
-
         try:
-            db = get_db()
+            db = get_db(); cur = db.cursor()
-            cur = db.cursor()
-
             if is_down and sname:
-                if not tarefa_existe(cur, f"[MONIT] {sname}%"):
+                if not ticket_existe(cur, f"[MONIT] {sname}%"):
-                    criar_tarefa(
+                    criar_ticket(cur, f"[MONIT] {sname} — sistema DOWN",
-                        cur,
+                                 f"<p><strong>Beszel — {datetime.now().strftime('%Y-%m-%d %H:%M:%S')}</strong></p><p>{mensagem}</p>")
-                        f"[MONIT] {sname} — sistema DOWN",
-                        f"<p><strong>Beszel — {datetime.now().strftime('%Y-%m-%d %H:%M:%S')}</strong></p>"
-                        f"<p>{mensagem}</p>"
-                    )
             elif is_up and sname:
-                existente = tarefa_existe(cur, f"[MONIT] {sname}%")
+                ex = ticket_existe(cur, f"[MONIT] {sname}%")
-                if existente:
+                if ex:
-                    fechar_tarefa(cur, existente["id"], f"{sname} voltou ao normal")
+                    fechar_ticket(cur, ex["ticketid"], f"{sname} voltou ao normal")
-
+            db.commit(); cur.close(); db.close()
-            db.commit()
-            cur.close()
-            db.close()
         except Exception as e:
             log.error(f"Erro Desk CRM: {e}")
-
+        self.send_response(200); self.send_header("Content-Type", "application/json"); self.end_headers()
-        self.send_response(200)
-        self.send_header("Content-Type", "application/json")
-        self.end_headers()
         self.wfile.write(b'{"status":"ok"}')
-
     def log_message(self, fmt, *args):
         log.info(f"{self.client_address[0]} - {fmt % args}")