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fix(beszel): webhook cria tickets em tbltickets, dept 7 Tecnologia

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- Tabela correcta: tbltickets (não tbltasks)
- department: 7 (Tecnologia)
- project_id: 65 (DES Stack Workflow)
- assigned: Izito (staff 28)
- userid: 0 (interno)
- Auto-fecho via tblticket_replies
This commit is contained in:
Emanuel Almeida
2026-06-24 06:03:49 +01:00
parent ab3384c961
commit e11b237a1e
1 changed files with 38 additions and 63 deletions
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frota/beszel-webhook-receiver.py
+36 -61
View File
@@ -1,7 +1,8 @@
#!/usr/bin/env python3
"""Beszel Webhook Receiver — Cria tarefas Desk CRM a partir de alertas Beszel."""
"""Beszel Webhook Receiver — Cria tickets Desk CRM a partir de alertas Beszel."""
import json, os, sys, logging
import string, random
from http.server import HTTPServer, BaseHTTPRequestHandler
from datetime import datetime
import pymysql
@@ -10,11 +11,10 @@ PORT = int(sys.argv[sys.argv.index("--port") + 1]) if "--port" in sys.argv else
DB_CONFIG = {"host": "server.descomplicar.pt", "port": 3306, "user": "ealmeida_desk24",
"password": "9qPRdCGGqM4o", "database": "ealmeida_desk24", "charset": "utf8mb4"}
# Configuração Desk CRM
# Configuração Desk CRM — Tickets
DEPARTMENT_ID = 7 # Tecnologia
PROJECT_ID = 65 # DES Stack Workflow
MILESTONE_ID = 355 # Sistemas de Apoio (Tecnologia)
ASSIGNEE_STAFF_ID = 28 # Izito
CREATOR_STAFF_ID = 25 # Claude/AIkTop
ASSIGNED_STAFF_ID = 28 # Izito
PRIORITY = 3 # Alta
LOG = "/root/logs/beszel-webhook.log"
@@ -26,95 +26,70 @@ log = logging.getLogger("beszel-webhook")
def get_db():
return pymysql.connect(**DB_CONFIG, cursorclass=pymysql.cursors.DictCursor)
def tarefa_existe(cur, padrao):
"""Verifica se já existe tarefa aberta com o padrão indicado."""
def ticket_key():
return ''.join(random.choices(string.ascii_lowercase + string.digits, k=32))
def ticket_existe(cur, padrao):
cur.execute(
"SELECT id FROM tbltasks WHERE name LIKE %s AND status NOT IN (5,6) AND rel_type='project' AND rel_id=%s LIMIT 1",
(padrao, PROJECT_ID)
"SELECT ticketid FROM tbltickets WHERE subject LIKE %s AND status NOT IN (2,5) AND department=%s LIMIT 1",
(padrao, DEPARTMENT_ID)
)
return cur.fetchone()
def criar_tarefa(cur, nome, descricao):
"""Cria tarefa Desk CRM no projecto 65, milestone 355, atribuída a Izito."""
def criar_ticket(cur, assunto, mensagem):
now = datetime.now().strftime("%Y-%m-%d %H:%M:%S")
key = ticket_key()
cur.execute(
"""INSERT INTO tbltasks
(name, description, priority, status, rel_type, rel_id, milestone,
addedfrom, startdate, dateadded)
VALUES (%s, %s, %s, 1, %s, %s, %s, %s, %s, %s)""",
(nome, descricao, PRIORITY, "project", PROJECT_ID, MILESTONE_ID,
CREATOR_STAFF_ID, now[:10], now)
"INSERT INTO tbltickets (subject, message, department, priority, status, date, project_id, assigned, ticketkey, adminread, clientread, userid) VALUES (%s, %s, %s, %s, 1, %s, %s, %s, %s, 1, 0, 0)",
(assunto, mensagem, DEPARTMENT_ID, PRIORITY, now, PROJECT_ID, ASSIGNED_STAFF_ID, key)
)
tid = cur.lastrowid
cur.execute(
"INSERT INTO tbltask_assigned (taskid, staffid, assigned_from) VALUES (%s, %s, 0)",
(tid, ASSIGNEE_STAFF_ID)
)
log.info(f"Tarefa #{tid} criada — {nome}")
log.info(f"Ticket #{tid} criado — {assunto}")
return tid
def fechar_tarefa(cur, tid, nota):
"""Fecha tarefa (status 5 = Terminado)."""
cur.execute("UPDATE tbltasks SET status=5, datefinished=NOW() WHERE id=%s", (tid,))
log.info(f"Tarefa #{tid} fechada: {nota}")
def fechar_ticket(cur, tid, nota):
cur.execute("UPDATE tbltickets SET status=2, lastreply=NOW() WHERE ticketid=%s", (tid,))
now = datetime.now().strftime("%Y-%m-%d %H:%M:%S")
cur.execute(
"INSERT INTO tblticket_replies (ticketid, message, date, staffid, admin) VALUES (%s, %s, %s, %s, 1)",
(tid, f"<p>Auto-fecho (Beszel): {nota}</p>", now, ASSIGNED_STAFF_ID)
)
log.info(f"Ticket #{tid} fechado: {nota}")
class Handler(BaseHTTPRequestHandler):
def do_POST(self):
if self.path != "/beszel-alert":
self.send_response(404)
self.end_headers()
return
body = self.rfile.read(int(self.headers.get("Content-Type-Length", 0)))
self.send_response(404); self.end_headers(); return
body = self.rfile.read(int(self.headers.get("Content-Length", 0)))
try:
data = json.loads(body)
except Exception:
self.send_response(400)
self.end_headers()
return
self.send_response(400); self.end_headers(); return
titulo = data.get("title", "")
mensagem = data.get("message", "")
log.info(f"Webhook: {titulo} — {mensagem}")
is_down = "down" in (mensagem + titulo).lower()
is_up = "up" in mensagem.lower() or "recovered" in mensagem.lower()
# Extrair nome do sistema
sname = data.get("system", "") or data.get("name", "") or data.get("host", "")
if not sname:
parts = mensagem.split(":")
if len(parts) > 1:
sname = parts[1].strip().split("(")[0].strip()
try:
db = get_db()
cur = db.cursor()
db = get_db(); cur = db.cursor()
if is_down and sname:
if not tarefa_existe(cur, f"[MONIT] {sname}%"):
criar_tarefa(
cur,
f"[MONIT] {sname} — sistema DOWN",
f"<p><strong>Beszel — {datetime.now().strftime('%Y-%m-%d %H:%M:%S')}</strong></p>"
f"<p>{mensagem}</p>"
)
if not ticket_existe(cur, f"[MONIT] {sname}%"):
criar_ticket(cur, f"[MONIT] {sname} — sistema DOWN",
f"<p><strong>Beszel — {datetime.now().strftime('%Y-%m-%d %H:%M:%S')}</strong></p><p>{mensagem}</p>")
elif is_up and sname:
existente = tarefa_existe(cur, f"[MONIT] {sname}%")
if existente:
fechar_tarefa(cur, existente["id"], f"{sname} voltou ao normal")
db.commit()
cur.close()
db.close()
ex = ticket_existe(cur, f"[MONIT] {sname}%")
if ex:
fechar_ticket(cur, ex["ticketid"], f"{sname} voltou ao normal")
db.commit(); cur.close(); db.close()
except Exception as e:
log.error(f"Erro Desk CRM: {e}")
self.send_response(200)
self.send_header("Content-Type", "application/json")
self.end_headers()
self.send_response(200); self.send_header("Content-Type", "application/json"); self.end_headers()
self.wfile.write(b'{"status":"ok"}')
def log_message(self, fmt, *args):
log.info(f"{self.client_address[0]} - {fmt % args}")