ealmeida
e11b237a1e
- Tabela correcta: tbltickets (não tbltasks) - department: 7 (Tecnologia) - project_id: 65 (DES Stack Workflow) - assigned: Izito (staff 28) - userid: 0 (interno) - Auto-fecho via tblticket_replies
100 lines
4.3 KiB
Python
Executable File
100 lines
4.3 KiB
Python
Executable File
#!/usr/bin/env python3
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"""Beszel Webhook Receiver — Cria tickets Desk CRM a partir de alertas Beszel."""
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import json, os, sys, logging
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import string, random
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from http.server import HTTPServer, BaseHTTPRequestHandler
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from datetime import datetime
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import pymysql
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PORT = int(sys.argv[sys.argv.index("--port") + 1]) if "--port" in sys.argv else 8650
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DB_CONFIG = {"host": "server.descomplicar.pt", "port": 3306, "user": "ealmeida_desk24",
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"password": "9qPRdCGGqM4o", "database": "ealmeida_desk24", "charset": "utf8mb4"}
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# Configuração Desk CRM — Tickets
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DEPARTMENT_ID = 7 # Tecnologia
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PROJECT_ID = 65 # DES Stack Workflow
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ASSIGNED_STAFF_ID = 28 # Izito
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PRIORITY = 3 # Alta
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LOG = "/root/logs/beszel-webhook.log"
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os.makedirs(os.path.dirname(LOG), exist_ok=True)
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logging.basicConfig(level=logging.INFO, format="%(asctime)s [%(levelname)s] %(message)s",
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handlers=[logging.FileHandler(LOG, encoding="utf-8"), logging.StreamHandler()])
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log = logging.getLogger("beszel-webhook")
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def get_db():
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return pymysql.connect(**DB_CONFIG, cursorclass=pymysql.cursors.DictCursor)
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def ticket_key():
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return ''.join(random.choices(string.ascii_lowercase + string.digits, k=32))
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def ticket_existe(cur, padrao):
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cur.execute(
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"SELECT ticketid FROM tbltickets WHERE subject LIKE %s AND status NOT IN (2,5) AND department=%s LIMIT 1",
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(padrao, DEPARTMENT_ID)
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)
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return cur.fetchone()
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def criar_ticket(cur, assunto, mensagem):
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now = datetime.now().strftime("%Y-%m-%d %H:%M:%S")
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key = ticket_key()
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cur.execute(
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"INSERT INTO tbltickets (subject, message, department, priority, status, date, project_id, assigned, ticketkey, adminread, clientread, userid) VALUES (%s, %s, %s, %s, 1, %s, %s, %s, %s, 1, 0, 0)",
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(assunto, mensagem, DEPARTMENT_ID, PRIORITY, now, PROJECT_ID, ASSIGNED_STAFF_ID, key)
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)
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tid = cur.lastrowid
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log.info(f"Ticket #{tid} criado — {assunto}")
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return tid
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def fechar_ticket(cur, tid, nota):
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cur.execute("UPDATE tbltickets SET status=2, lastreply=NOW() WHERE ticketid=%s", (tid,))
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now = datetime.now().strftime("%Y-%m-%d %H:%M:%S")
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cur.execute(
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"INSERT INTO tblticket_replies (ticketid, message, date, staffid, admin) VALUES (%s, %s, %s, %s, 1)",
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(tid, f"<p>Auto-fecho (Beszel): {nota}</p>", now, ASSIGNED_STAFF_ID)
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)
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log.info(f"Ticket #{tid} fechado: {nota}")
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class Handler(BaseHTTPRequestHandler):
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def do_POST(self):
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if self.path != "/beszel-alert":
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self.send_response(404); self.end_headers(); return
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body = self.rfile.read(int(self.headers.get("Content-Length", 0)))
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try:
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data = json.loads(body)
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except Exception:
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self.send_response(400); self.end_headers(); return
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titulo = data.get("title", "")
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mensagem = data.get("message", "")
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log.info(f"Webhook: {titulo} — {mensagem}")
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is_down = "down" in (mensagem + titulo).lower()
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is_up = "up" in mensagem.lower() or "recovered" in mensagem.lower()
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sname = data.get("system", "") or data.get("name", "") or data.get("host", "")
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if not sname:
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parts = mensagem.split(":")
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if len(parts) > 1:
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sname = parts[1].strip().split("(")[0].strip()
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try:
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db = get_db(); cur = db.cursor()
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if is_down and sname:
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if not ticket_existe(cur, f"[MONIT] {sname}%"):
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criar_ticket(cur, f"[MONIT] {sname} — sistema DOWN",
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f"<p><strong>Beszel — {datetime.now().strftime('%Y-%m-%d %H:%M:%S')}</strong></p><p>{mensagem}</p>")
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elif is_up and sname:
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ex = ticket_existe(cur, f"[MONIT] {sname}%")
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if ex:
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fechar_ticket(cur, ex["ticketid"], f"{sname} voltou ao normal")
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db.commit(); cur.close(); db.close()
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except Exception as e:
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log.error(f"Erro Desk CRM: {e}")
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self.send_response(200); self.send_header("Content-Type", "application/json"); self.end_headers()
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self.wfile.write(b'{"status":"ok"}')
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def log_message(self, fmt, *args):
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log.info(f"{self.client_address[0]} - {fmt % args}")
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if __name__ == "__main__":
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srv = HTTPServer(("0.0.0.0", PORT), Handler)
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log.info(f"Beszel Webhook Receiver a escutar na porta {PORT}")
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srv.serve_forever()
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